WarmPenguin Terms & Conditions

Returnable Deposit

A 25% deposit is required to book a tour. All deposits returnable up to 7 days before date of tour unless accommodation has been booked. If non refundable rooms have been booked this amount can not be refunded.

Flexible Payment

Full payment not required until 7 days before travel

No Change Fees

Travel disruption? No problem. Change your travel dates or even your trip for free up to 48 hrs before tour. Exceptions may exist where Hotels are booked.

Secure Payment

We accept Mastercard, Visa, PayPal, direct bank transfer

Cancellations

Full payment refundable up to 7 days prior to arrival

Ferry tickets

Refunding of ferry tickets may depend on local suppliers conditions & is not possible after the date of travel. Please inquire as early as possible in this instance.